Case studies in knowledge management roberto igarza. Purpose to analyze the crucial role that enablers play in carrying out knowledge management within the enterprise. Having a cop in lieu of a formal course created a shift in the relationship the participants had with us, and with each other as well. Case managers spend a large part of their day communicating with others whether by email, fax, phone or face to face.
Our km business case workshop is an important aspect of that business case development. Unfortunately, very few people know how to build a strong case for knowledge management. Knowledge management cases in asia wikibooks, open books. A case study of knowledge management implementation for information consulting company international journal of the computer, the internet and management vol. Since leading knowledge management and learning is a source book, its value lies primarily in the hands of the editor, dede bonner, to solicit and select a good range of case studies and authors. Knowledge management, learning and communication in. Interpersonal communication case management study guide. A variety of km issues are explored, including issues associated with building a kms, organizational culture and its effect on knowledge capture, sharing, reuse, strategy, and. The cases described here provide detailed examples focus on informationtechnologybased tools for km, these cases pay close attention to people management and organisational processes in km initiatives. How your organizations experts can share their knowledge.
Challenges to km at hewlett packard china hello pals, we, calvin herryson 1601219681 carllos sugianto 1601249974 cindy febriana. Below you can find a list of knowledge management books that i recommend. A case study of knowledge management implementation for. Case studies in knowledge management provides rich, casebased lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. The first case study examines the efforts to implement and use a km system at a tax firm, and the challenges encountered that defied resolution, leading to the km systems demise.
Knowledge is increasingly recognized as providing a foundation for creating core competencies and competitive advantages for organizations, thus effective. As a discipline, it has reached a state of maturity where. Here we invoke five that show how organizations of various shapes and sizes overcame the deployment challenges they faced. Knowledge management at accenture case solution and.
The companys km initiatives date back to the early 1990s, when the company was reorganised under louis gerstner. Purchase successes and failures of knowledge management 1st edition. One can learn good strategies the company used to achieve their goal because they first demonstrate how the company used to be and the strategies used to overcome the problems. The data from this study identifies the essential activities performed by case managers, as well as the knowledge required to support the competent performance of this work. Knowledge management cases in asiaimplementation of. Knowledge management and knowledge management systems.
The opinions expressed in this publication do not necessarily reflect the official view of the apo. Techniques for enterprise systems has written this book specifically for it managers and knowledge management system developers. Tom davenport and gilbert probst bring together instructive case studies from different areas that reflect the rich insights gained from years of experience in. A rich and diverse range of km practices across a range of companies and sectors is illustrated. Knowledge management as an organizational innovation has been with us for more than a decade. Probably no better or more succinct singleline definition has appeared since. In some cases the management of knowledge is relatively successful, in others it is not. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. A variety of km issues are explored, including issues associated with building a kms, organizational culture and its effect on knowledge capture.
A new dominant logic and its implications on knowledge management. Ian watson, a wellknown researcher in casebased reasoning and author of the introductory book, applying cbr. The difficulty in establishing a business case for knowledge management programs is really an issue of cause and effect, and often stems from the fact that, since knowledge is intangible, there is no direct link from a knowledge management process to a demonstrable business outcome. Another case in this book, in the chemical industry, will show readers an effort to create an organism that can sustain organizational knowledge creation for. Case studies in knowledge management provides rich, casebased lessons learned from several. It contains actual cases of km application in various asian organizations, which includes the beverage industry, a law enforcement unit, a public transport corporation, the telecommunication industry, a nongovernment. The role of aesthetic reasoning in knowledge management. Baseline and it sister publication, cio insight, have done several knowledge management case studies over the years. Facilitators guide, with case studies from scotland and the uk as well as. Knowledge management is the process of capturing, distributing, and effectively using knowledge.
Case studies are listed alphabetically by organization name. Integrating quantitative and qualitative knowledge study of the use of computer in management information system a case study of nigeria civil aviation study of the use of computer in management information system a case study bmw case study marketing management quality management case study pdf case study 54. This book contains the refereed proceedings of the 14th international conference on knowledge management in organizations, kmo 2019, held in zamora, spain, in. Knowledge management km case study context inadequate information systems in low and middleincome countries can compromise the availability of accurate data on human resources for health hrh. A knowledge management case study in developing, documenting, and. Although i do get a small commission on each knowledge management book sold, i did not simply add books to this shop. The second case study examines the building of a customer service solution that is based on a knowledge management system. These are available through amazon us, canada, and uk.
As such it gives good coverage of km concepts and frameworks and has an associated reader. Provides 7 realworld applications of knowledge management systems that use casebased reasoning techniques. Interpersonal communication not only involves sending a message, but also involves receiving a message. This information is then used to determine the knowledge domains for the ccm exam. Book description, this casebook is an accompaniment to knowledge management. This book, knowledge management for the public sector was finalized by a team of leading knowledge management consultants, practitioners, and government experts from japan, republic of korea rok, malaysia, the philippines, singapore, thailand, and the u. They must be skilled at communicating effectively with patients, family members, caregivers and providers. Knowledge management km case study we wanted an equal sharing of ideas and knowledge across the network in a way that was different than when individuals were just participating in our courses. Technical talent management 2012 and talent management in a tough economy 2010. Leading knowledge management in action case study series. A new model for the enterprise information portal northern light a prescription for knowledge management. Several case studies about the integration of web 2.
Enterprise knowledge ek has helped a number of large organizations develop business cases for km initiatives. This case examines the knowledge management km practices at ibm. The cases in this book address the implementation of knowledge management systems kms. The division of the selection from organizational design for knowledge management book.
A variety of km issues are explored, including issues associated with building a kms, organizational culture and its effect on knowledge capture, sharing, reuse, strategy, and implementation of km initiatives and a kms. Read, highlight, and take notes, across web, tablet, and phone. Specific emphasis is given to the development of generic lessons that can be learned from siemens experience. Kmworld is the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management.
Free download of essentials of knowledge management by bryan bergerson. This e book is created by fortyone education students at the university of hong kong. Case studies to find out more about how kps knowledge management software has helped our clients to increase service delivery quality and efficiency, and how it could help you, download one of our knowledge management case studies below. Topics covered include the case for knowledge management, the nature of knowledge work, team. Product or company names used in this book are for identification purposes only. Pdf case studies in knowledge management researchgate. Knowledge management at accenture case solution,knowledge management at accenture case analysis, knowledge management at accenture case study solution, accenture has long been regarded as a leader in knowledge management, received the award for many years. The case studies are derived from two apqc projects. Every 5 years the ccmc conducts a research study known as the role and function study.
Successes and failures of knowledge management sciencedirect. The second case study examines the building of a customer service solution that is based on a. This book is clearly aimed at final year undergraduate and mba students. Knowledge management a case study by diane jacobsen curiosita, llc january 2011background. Designmethodologyapproach this research uses the method of a case study. Case study knowledge management embedded case study methods. Knowledge management case studies are important because the organizations share their success stories and failures. Essentials of knowledge management, by bryan bergerson. Knowledge management case studies articles providers edge. Knowledge management case book request pdf researchgate. A major point and lessons learned from the case studies is that prevalent approaches in.
However, kms is a term that does not have a consensus definition. Successes and failures of knowledge management 1st edition. New research on knowledge management from harvard business school faculty on issues including strategies for capturing, organizing, and sharing the intellectual assets of an organization. Knowledge management at siemens knowledge management. Knowledge management in organizations springerlink. A guide to the project management body of knowledge. An overview of the pmbok guide and why it is important for project managers. What is ccmcs case management body of knowledge cmbok. A major automotive manufacturer had over time mostly due to organic growthcreated multiple content repositories in. Fapecafes is a smallholder coffee growers association in the southern highlands of ecuador. The knowledge management case book provides a comprehensive account of how organisational knowledge assets can be managed effectively. This collection contains apqcs indepth case studies on talent management conducted at organizations identified as best practice in this area.
Knowledge management initiatives at ibm the case centre. The purpose of this study is to address the use of knowledge management km in project management pm to improve the success of it projects in achieving organizational goals. Leading knowledge management in action case study series dede bonner on. Cmbok is an online resource tool developed by the commission for case manager certification the commission for all case managers and other health care professionals across all practice settings. This book demonstrates some of the successful applications of industrial knowledge management at the micro level.
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